Intelligent customer interactionsthat enhance customer engagement and conversions

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Key FeaturesPiik ECx monitors and tracks customer engagement across all channels and enables management of each interaction. The possibilities to provide unique and positive experiences are limitless. From campaigns and notifications to creating unlimited marketing automation workflows based on conditions, decisions, and actions to capture your customers' attention at the right time to increase engagement and conversions.

Customer Interaction Management.Manage customer contacts and detailed interaction history across web, POS, email and SMS.

Advanced Marketing Automation.Create simple to advanced automated workflows to execute timely engagement, marketing promotions and highly targeted campaigns.

Full Integration with Piik SAxShare order, transaction, and engagement history including abandoned cart data and customer lifetime value (CLV) based on recency, frequency, and monetary (RFM) value.

(Non) Transactional Messaging.Send messages such as order and shipping confirmations, updates, as well as promotional campaigns using email and SMS.

Advanced Engagement Analytics.Keep a pulse on engagement metrics to analyze campaign effectiveness and quality of interactions.

Privacy Compliance.Comply with applicable privacy legislation such as GPR, CASL, and CAN-SPAM.

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